FAQ

Frequently Asked Questions

  • At Gentle Soul Studio, we are committed to ensuring your beautifully designed cards reach you safely and promptly. Currently, we only ship within Australia. Here are the details of our shipping rates:

    • 1 Pack: $9.50

    • 2 Packs: $9.50

    • 3 Packs or More: Free postage

    We strive to dispatch orders within 2 business days, and delivery times may vary based on your location.

  • At Gentle Soul Studio, we prioritise your security and convenience when it comes to payments. All transactions on our website are processed through the Stripe gateway, a trusted and secure payment platform.

    You can rest assured that your payment information is protected with industry-leading encryption and security measures. We accept all major credit and debit cards through this gateway. Payment must be received in full before your order is processed and shipped.

    If you have any questions or concerns about payments, please feel free to contact us.

  • At Gentle Soul Studio, we take pride in the quality and craftsmanship of our cards. We hope you are delighted with your purchase, but we understand that sometimes things don’t go as planned. Here’s our return and refund policy:

    • Return Period: If you are not completely satisfied with your purchase, you may return the items within 7 days of receiving your order.

    • Condition: Returned items must be in their original, unused condition and in the original packaging.

    • Return Process: To initiate a return, please contact us at info@gentlesoulstudio.com.au with your order number and reason for return. We will provide you with return instructions.

    • Refunds: Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

    • Exchanges: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.

    We appreciate your understanding and cooperation. Your satisfaction is important to us, and we are here to help with any concerns you may have.

  • Each card is thoughtfully designed and crafted to bring comfort and meaning. Here are the details about the quality and materials of our cards:

    • Card Size: 114mm x 162mm, providing ample space for your heartfelt messages.

    • Premium Quality: Crafted from premium recycled paper, our cards are not only beautiful but also eco-friendly, reflecting our commitment to sustainability.

    • Envelope: Each card comes with a matching envelope made from natural recycled materials, ensuring a perfect pairing that complements the card’s design.

    We take pride in the quality of our materials and the care that goes into every card we create. Whether you’re sending love, support, or a gentle reminder, our cards are designed to resonate deeply and provide a meaningful experience.